Hello! I’m a dedicated UX and CX researcher driven by a passion to transform digital and customer interactions into exceptional experiences.
My expertise lies in uncovering user and customer insights through product data and advanced research, creating bold, intuitive designs and seamless journeys that exceed expectations.
I’m committed to elevating both user satisfaction and business success—one impactful experience at a time.
About Me
I joined Ericsson’s Digital Workspace because I believe in the transformative power of equitable access to communication and technology, fostering a more connected and inclusive world.
Previously, I spearheaded the identification of strategic investment opportunities through CX and market research for Prohibition Partners, leveraging data analysis to align findings with business objectives. At KU Leuven, as a PhD researcher, I reimagined and optimized hiring processes, enhancing user experience through research-driven insights. I co-led product and service design initiatives at DiversityEDU, employing customer journey mapping, usability testing and stakeholder collaboration to improve user experiences. Additionally, I supervised cognitive neuroscience lab experiments at DIS Study Abroad, managing complex research projects and mentoring teams to ensure rigorous, actionable outcomes.
Currently based in Stockholm, with roots in New York City, I have a passion for photography, travel, classic rock music, and advocating for equality. Whether behind the camera, illustrating on paper, or crafting prototypes on my laptop, I am dedicated to producing compelling work that is elegantly crafted and flawlessly executed.
Let's have coffee
created this portfolio site to highlight my journey, share hands-on learning resources, and connect with fellow UX and CX enthusiasts.
User Experience and Customer Experience Research are dynamic, multifaceted fields, and finding your way without guidance can be challenging. Drawing from my work in optimizing user interactions and enhancing customer journeys, I aim to provide valuable insights for others. Whether my efforts have supported you or you’re looking for advice, I’d love for you to reach out—maybe even grab me a coffee to show your appreciation!
Thanks for stopping by—let’s keep the conversation going and explore how we can elevate both user and customer experiences together!